Description
The solutions engineer is a highly technical role that works closely with the sales and engineering teams at RStudio. The solutions engineer must understand the entire product stack and work with the entire organization in order to influence products, customers, and partners.
As a member of solutions engineering, this role will support the sales team by working directly with customers via phone, email, and support tickets. They will attend trade shows, give conference presentations, and host webinars along with other members of the solutions engineering team. A primary responsibility of solutions engineering is creating reusable content for our customers and our partners including: support documents; demonstrations; marketing collateral; and software contributions. Solutions engineers should be well rounded technically and have excellent communication skills.
Solutions engineers influences the engineering team by acting as customer advocates, improving communications between sales and engineering, and identifying gaps in the product suite. Solutions engineers use their experience in the marketplace to help improve and create products. They observe trends in customer behavior so they can communicate issues and recommend product features to the engineering team.
Requirements
Solutions engineering requires a highly technical set of skills. The person in this role must understand how to architect, deploy, and troubleshoot RStudio products within the context of a customer’s unique environment. They must work effectively with IT organizations. The solutions engineer is responsible for giving expert recommendations to customers and establishing best practices.
Solutions engineering also requires excellent communication skills and the ability to connect with business partners. The person in this role must be passionate about the R ecosystem and community. They should think holistically about how R functions within a customer solution and identify new opportunities in existing customer problems.
Skills
The solutions engineer must be able to:
- Consult, understand, and address customer needs (i.e. be customer centric)
- Communicate technical material clearly
- Write and produce technical content for the web
- Manage multiple projects while thriving in a dynamic environment
- Build or manage data/analytic products
And have experience with these data science tools:
- The R programming language
- RStudio packages and products
- Systems and architecture, particularly Linux
- One or more cloud platforms (AWS, Azure, GCP)
- Programming and web publishing tools