Hitachi Data Systems Certified Specialist – Pentaho Business Analytics implementation

Florida State University B.S. Economics, Statistics minor, 2010-2013

Relevant Courses: Statistical Computing, ANOVA/Design of Experiments, Programming in C++, UNIX

Key Projects: Research Methods in Economics – Created scoring model to predict the likelihood of a census tract being a food desert or at risk of becoming one. Wrote scripts in R which wrangled data for over 2000 Floridian census tracts from the Census Bureau and Dept. of Agriculture. Trained logistic regression to test scoring model and concluded that a lack of SNAP (formerly food stamp) funds have significant impact on probability of a census tract having low food access.

Florida State University B.M. Music Theory & Composition, 2005-2009

Relevant Courses: Digital Music Synthesis, Technology in Music

Key Projects: Senior Thesis

Pentaho, A Hitachi Group Company – Orlando, FL

Leading data integration and business analytics company with an Agile, enterprise-class, open-source, Java based platform for diverse embedded analytics and big data deployments.

Support Operations – BI Developer       Dec. 2015 – Present

Senior Software Support Engineer         Dec. 2015 – Present

Software Support Engineer                      Aug. 2014 – Dec. 2015

Associate Software Support Engineer    Feb. 2014 – Aug. 2014

Responsibilities: Wrangling personal and customer data in order to troubleshoot performance of customer use-cases. First point of contact for clients and interacting directly with Data Engineers, Analysts, Data Scientists, and Architects in order to troubleshoot, tune performance, document defects and enhancements, and answer a wide variety of technical and Best Practices questions related to Pentaho’s business intelligence and data integration software suite. Interacting directly with Engineering, QA, Services, and Sales teams. Reporting directly to Director and Senior VP.

Key Accomplishments:

• Lead BI Developer and Analyst for Support Analytics project.
  • Engineered data pipeline from cloud-based customer support platform to data warehouse on RDBMS.
  • Database design
  • Built reporting platform (pixel pefect and OLAP crosstabs) on data warehouse for upper management and Enterprise Architects in Customer Care.
• Consistent top performer in Platform, Reporting, and Data Integration teams and solved over 1000 client cases concerning data modeling, ETL processes, distributed systems, and reports using multiple heterogeneous datasources.

Homes.com, Homes Media Solutions – Tallahassee, FL

Marketing platform for real estate agents and brokers

Member Services Representative                        Apr. 2012 – Dec. 2012

Responsibilities: Providing support with AgentAdvantage & eNeighborhoods marketing and MLS platform.

Key Accomplishments:

• Consistently met weekly retention, customer service, and sales performance metric goals set by management.
• Trained and assisted 6 new team members on Homes.com policies, procedures, processes, and products.
• Acted as liaison between clients, and Billing, Dev/Engineering, Design, and Business Consultant departments.

• R (4 years experience)
• SQL (3 years experience)
• SAS (3 years experience)
• Pentaho (3 years experience)
• Python (1 year experience)

English